The individual businesses of HEADQUARTERS & CO. Salon & Spa Studios We want you to know that each individual at the salon & spa owns their business, rents their business space and conducts their business under the location of HEADQUARTERS & CO. Salon & Spa Studios, and they are not employees of HEADQUARTERS. We thank you for supporting our small businesses, and want you to know that if you have any issues or concerns PLEASE reach out to that business owner. Please click here for each business and contact info.
How far in advance do I need to schedule appointments? Each of our team are self employed and schedule their own appointments. Please directly contact the team member you are looking to schedule with. Contact info can be found on our HOME page or each that individuals page. What do I need to schedule an appointment? When calling please have a date and time in mind. You may also be required to reserve the appointment with a Credit Card. The credit card will not be charged unless you fail to make the scheduled appointment.
What is the cancellation policy? We require a minimum 48 hour notice when canceling any scheduled services (Thursday evening for Monday appointments). Cancellations with less than 48 hour notice, will be charged 50% of the scheduled services. Clients that do not show will be charged the full amount of scheduled services, and will not be re-booked until previous balance is paid.
How Do I Pay? Each team member will take your payment directly. If receiving services from more than one stylist, technician or therapist, you may will pay each therapist or technician individually.
Promptness We strive to keep our appointments running on time. Please help us by arriving 5 minutes early for all spa services. If you are late, please keep in mind, we will end your service on time to ensure other guests receive their full treatment time. Please remember if you must cancel, give 48 hours notice to avoid being charged for services (please see our cancellation policy)
Gift Cards Each team member sells & manages their own gift cards. Please contact the team member directly to purchase. We DO NOT sell gift cards for miscellaneous Salon & Spa use.
Product Recommendations We recommend you use our professional products, to protect your investment at home. If you are not satisfied with a product we will gladly make an exchange, no refunds.